enjoyelec Privacy Policy

This Privacy Policy will be effective on April 15, 2023.

Please take a moment to familiarize yourself with our privacy practices and let us know if you have any questions, we can be contacted at support@enjoyelec.net .

About us

enjoyelec Tech Ltd., and its affiliates (hereinafter refer to as “enjoyelec”, “we”, “our” or “us”) take your privacy very seriously. This Privacy Policy is designed with your needs in mind, and it is important that you have a comprehensive understanding of our personal information collection and usage practices, while ensuring that ultimately, you have control of your personal information provided to enjoyelec. We will only use the personal data gathered over this website as set out in this policy. Below you will find information on how we use your personal data, for which purposes your personal data is used, with whom it is shared and what control and information rights you may have.

About this Privacy Policy

Except for specific enjoyelec products or services providing an independent privacy policy, this Privacy Policy applies to all enjoyelec devices, websites or applications that reference or link to this Privacy Policy. This Privacy Policy explains how enjoyelec collects, uses, discloses, processes, and protects any personal information that you give us or that we collect from you, when you use our products and services located at websites, and our applications that we offer on our mobile devices. If a enjoyelec product provides a separate privacy policy, the separate privacy policy will receive priority application, while anything that is not specifically covered shall be subject to the terms of this Privacy Policy. Furthermore, how specific products and services collect and process your personal information may also vary depending on model, service version, or region.

Under this Privacy Policy, “personal information” means information that can be used to identify directly or indirectly an individual, either from that information alone or from that information combined with other information EnjoyElec has access to about that individual, except as otherwise specifically provided by applicable laws in your region. We will use your personal information strictly in accordance with this Privacy Policy. Where the context requires, personal information shall also include sensitive personal data or information, as may be categorized under applicable law.

How we can help you

Ultimately, what we want is the best for all our users. Should you have any questions with our data handling practices as summarized in this Privacy Policy, please contact us via support@enjoyelec.net to address your specific concerns. We will be happy to hear from you.

1 What information is collected by us and how do we use it?

1.1 What information is collected by us

In order to provide our services to you, we will ask you to provide personal information that is necessary to provide those services to you. We will only collect the information that is necessary for specified, concrete, explicit and legitimate purposes and shall ensure that the information is not further processed in a manner that is incompatible with those purposes. You have the right to choose whether or not to provide the information we have requested, but in most cases, if you do not provide your personal information, we may not be able to provide you with our products or services or respond to your queries.

We do not collect any Special Categories of Personal Data about you (this includes details about your racial or ethnic origin, political opinions, religious or philosophical beliefs, or trade union membership, and the processing of genetic data, biometric information, information about your health or concerning a natural person’s sex life or sexual orientation). Nor do we collect any information about criminal convictions and offences or related security measures based on the requirements of Art. 6(1) of the General Data Protection Regulation (“GDPR”).

Depending on the service you choose, we may collect the following types of information:

1.1.1 Information you provide to us

We may collect any personal information you provide to us, which is necessary for the service you choose. For example, you may provide your email address, delivery address, order, invoicing details and other information if you use enjoyelec services.

1.1.2 Information that we collect in your use of services

  • Identity Data includes. Including first name, maiden name, last name, username, email or similar identifier.
  • Device information.For example, MAC address, serial number, Android version, Android ID, location area, device model, device activation time.
  • Information related to your application usage,including unique identifiers for application (Instance ID), application basic information, such as application list, application ID information, SDK version, system update settings, application settings (region, language, time zone, font), the time the application enters/exits the foreground and application status record (e.g. downloading, installing, updating, deleting).
  • Location information (only for specific services/functionalities):various types of information on your accurate or approximate location if you use location-related services (e.g. weather service, power market service).
  • Log information:information related to your use of certain features, apps, and websites. For example, cookies and other identifier technologies, IP addresses, network request information, temporary message history, standard system logs, crash information, log information generated by using the services (such as registration time, access time, activity time, etc.).
  • Payment information:
  • Other information:Environmental characteristics value (ECV) (i.e. value generated from enjoyelec Account ID, device ID, connected Wi-Fi ID, and location information).

1.1.3 Non-personally identifiable information

We may also collect other types of information which are not directly or indirectly linked to an individual and which may not be defined as personal information according to applicable local laws. Such information is called non-personally identifiable information. We may collect, use, transfer, and disclose non-personally identifiable information. Here are some examples of information that we collect and how we may use it in a non-personally identifiable aggregated format:

  • We may include statistical data generated when you use a specific service (e.g. non-identifiable device related information, daily usage events, page access events, page access time events and session events);
  • Network monitoring data (e.g. request time, number of request or error request etc.);
  • Application crash events (e.g. the logging automatically generated after the application crashed etc.).

The purpose for such collecting is to improve the services we provide to you. The type and amount of information collected depends on how you use our products and/or services.

We aggregate such information to provide you with more useful information, and understand which parts of our websites, products and services you are most interested in. For example, we may only need the number of users who are active in a day; and we don’t need to know in that day who is active, so aggregate data is enough for statistical analysis. We will endeavor to isolate your personal data from non-personally identifiable information and ensure that the two types of data are used separately. However, if we combine non-personally identifiable information with personal information, such combined information will be treated as personal information for as long as it remains combined, such combined information will be used in accordance with this privacy policy.

1.2 How we use the personal information that we collect

The purpose of collecting personal information is to provide you with products and/or services, and to ensure that we comply with applicable laws, regulations and other regulatory requirements. This involves:

  • Providing, processing, maintaining, improving and developing our products and/or services to you, such as delivery, activation, verification, after-sales, customer support, and advertising.
  • Implementing and maintaining security safeguards for the purpose of preventing loss and fraud, such as assisting in identifying users, verifying user identity. We use your information for anti-fraud purposes only when the following two conditions are met: it is necessary; and the data used for evaluation is in accordance with the legitimate interests of EnjoyElec to protect users and services.
  • Handling your questions or requests about devices and services, such as answering customer inquiries, sending system and application notifications.
  • Conducting relevant promotional activities, such as providing marketing and promotional materials and updates.If you no longer wish to receive certain types of promotional materials, you may opt-out by the method provided in the message (such as the unsubscribe link at the bottom of the message) unless otherwise specified under applicable laws. Please also see “Your rights” below.
  • Internal purposes, such as data analysis, research, and development of statistical information related to the use of our products or services to improve our products or services. For example, machine learning or model algorithm training is performed after de-identification processing.
  • Optimizing the performance of your device, such as analyzing the memory usage or the CPU utilization of your application.
  • Storing and maintaining information related to you for our business operations(such as business statistics) or for fulfilling our legal obligations.
  • Processing based on the legitimate interests of enjoyelec (in applicable jurisdictions, for example under GDPR).Legitimate interests include enabling us to manage and operate our business and provide our products and services; protecting the security of our businesses, systems, products, services, and customers (including for loss prevention and anti-fraud purposes); internal management; complying with internal policies and processes; and other legitimate interests described in this policy more effectively. For example, to ensure the security of our services, and to help us further understand the state of performance of our applications, we may record relevant information, such as the frequency of your usage, crash logs information, overall usage, performance data and source of application; to prevent unauthorized vendors unlocking devices, we may collect EnjoyElec Account, serial number and IP address of operated computer, serial number and device info of your phone.
  • Providing services locally on terminal devicesthat do not require communication with our servers, such as using Bluetooth/WIFI to control your devices.
  • Other purposes with your consent.

Here are more detailed examples on how we use your information (which may include personal information):

  • Activating and registering your purchased EnjoyElec products or services for you.
  • Creating and maintaining your EnjoyElec Account.Personal information collected when you create a EnjoyElec Account on our websites or through our applications, is used to create the personal enjoyelec Account and profile page for you.
  • Processing your purchase order.Information related to e-commerce orders is used for processing the purchase order and related after-sales services, including customer support and re-delivery. In addition, the order number will be used to cross-check the order with the delivery partner as well as to record delivery of the parcel. Recipient information, including name, address, phone number, and postal code will be used for delivery purposes. Your email address is used to send you parcel tracking information. A list of purchased items is used for printing an invoice and enables the customer to see which items are in the parcel.
  • Participating in the enjoyelec Community.Personal information related to the enjoyelec Community or other enjoyelec Internet platforms may be used for profile page display, interaction with other users, and participating in the enjoyelec Community.
  • Sending notices.From time to time, we may use your personal information to send important notices, such as notices about purchases and changes to our terms, conditions, and policies. Since such information is critical to your interaction with enjoyelec, it is not recommended that you refuse to receive such information.

And according to the reasons for the aforementioned combination and the requirements of applicable laws, we will provide you with specific control mechanisms for such combination. You have the right to opt-out of receiving direct marketing from us and automated decision-making, etc. In order to exercise these rights, you can turn it on or off at any time by contacting us via support@enjoyelec.net , or refer to the control mechanisms described in the separate privacy policy for each product. Please also see “Your rights” below.

2 Cookies and other technologies

Technologies such as cookies, web beacons and pixel tags are used by EnjoyElec and our third party service providers and business partners (for more information see “How we share, transfer, and publicly disclose your personal information” below). These technologies are used in analyzing trends, administering the site, tracking users’ movements around the website and to gather demographic information about our user base as a whole. We may receive reports based on the use of these technologies by these companies on an individual as well as aggregated basis. These technologies help us better understand users’ behavior, tell us which parts of our websites people have visited, as well as facilitate and measure the effectiveness of advertisements and web searches.

  • Log files:As true of most websites, we gather certain information and store it in log files. This information may include Internet Protocol (IP) addresses, browser type, Internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and/or clickstream data. We do not link this automatically collected data to other information we gather about you.
  • Mobile analytics:Within some of our mobile applications we use analytics cookies to collect information about how visitors use our website. These cookies collect information such as how often you use the application, the events that occur within the application, aggregated usage, performance data, and where crashes occur within the application. We do not link the information we store within the analytics software to any personal information you submit within the mobile application.

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly.

3 How we share, transfer, and publicly disclose your personal information

3.1 Sharing

We do not sell any personal information to third parties.

We may sometimes share your personal information with third parties (as described below) in order to provide or improve our products or services, including offering products or services based on your requirements. Further information about data sharing is set out below.

3.1.1 Sharing that you actively choose or request

With your consent or at your request, we will share your personal information within the scope of your consent/request with specific third parties designated by you. For example, when you use the EnjoyElec Account to sign in to a third-party website or app.

3.1.2 Sharing information with our group

In order to successfully conduct business operations and to provide you with all the functions of our products or services, we may share your personal information from time to time to other EnjoyElec affiliates.

3.1.3 Sharing with our group’s ecosystem companies

enjoyelec works together with a group of companies forming the EnjoyElec Ecosystem. The EnjoyElec Ecosystem companies are independent entities, invested and incubated by enjoyelec, and are experts in their fields. enjoyelec may disclose your personal information to the enjoyelec Ecosystem companies to provide you with and improve the existing products and services (both hardware and software) from the enjoyelec Ecosystem companies. Some of these products or services will still be under the enjoyelec brand, while others may use their own brand. The enjoyelec Ecosystem companies may share information with enjoyelec from time to time in relation to products or services under the enjoyelec brand with enjoyelec to provide hardware and software services, bringing better features and user experience. enjoyelec will take appropriate management and technical measures to ensure the security of your personal information processing, including but not limited to the encryption of your personal information.

3.1.4 Other

In accordance with legal requirements, legal procedures, litigation and/or requests from public agencies and government agencies, enjoyelec may need to disclose your personal information. If the disclosure is necessary or appropriate for national security, law enforcement, or other matters of public importance, we may also disclose information about you.

In order to enforce our terms or protect our business, rights, assets or products, or to protect users, or if the disclosure is reasonably necessary for the following purposes (detecting, preventing and resolving fraud, unauthorized use of the product, violations of our terms or policies, or other harmful or illegal activities), we may also disclose information about you. (enjoyelec may collect, use or disclose your personal information if it is and only to the extent it is permitted under applicable data protection laws). This may include providing your personal information to public or government agencies; communicating with third-party partners about the reliability of your account to prevent fraud, violations, and other harmful behaviors.

In addition, we may share your personal information with:

  • our accountants, auditors, lawyers, or similar advisers when we ask them to provide us with professional advice; and
  • investors and other relevant third parties in the event of an actual or potential sale or other corporate transaction related to an entity in the enjoyelec Group; and
  • other third parties as detailed in this Privacy Policy or otherwise notified to you, including if authorized by you to do so in relation to a specific disclosure.

As described above, your personal information may be transferred outside of your home country and may be stored in and accessed from multiple countries, including the People’s Republic of China. When you interact with us, you authorize us to transfer your personal information outside of your home country and you acknowledge the risk that we may transfer your personal information to countries that may provide less protection than your home country’s privacy laws and we may not be able to prevent government authorities in some countries from accessing your personal information.

3.2 Transfer

enjoyelec will not transfer your information to any subject except in the following cases:

  • Where we have obtained your explicit consent;
  • If enjoyelec is involved in the merger, acquisition, or sale of all or part of its assets that may affect your personal information, we will notify you of any changes in the ownership, use, and any choice you may have regarding your personal information by email and/or by posting a prominent notice on our websites or other appropriate means;
  • In the circumstances explained in this Privacy Policy or otherwise notified to you.

3.3 Public disclosure

enjoyelec may publicly disclose your personal information under the following circumstances:

  • Where we have obtained your explicit consent, or you have disclosed the information via our services such as on social media pages or public forums; and
  • Public disclosure based on law or reasonable grounds: including laws and regulations, legal procedures, litigation, or at the request of the competent government departments.

4 How we store and protect your personal information

4.1 enjoyelec’s security safeguards

We are committed to keeping your personal information secure. In order to prevent unauthorized access, disclosure or other similar risks, we have put in place all legally required physical, electronic and managerial procedures to safeguard and secure the information we collect on your mobile device and on EnjoyElec websites. We will ensure that we safeguard your personal information in accordance with applicable law.

For example, when your personal information is transmitting between your enjoyelec device and our servers,

All your personal information is stored on secure servers, and protected in controlled facilities. We classify your information based on importance and sensitivity, and ensure that your personal information has the required level of security. We have special access controls for cloud-based data storage, and we regularly review our information collection, storage and processing practices, including physical security measures, to guard against any unauthorized access and use.

We conduct due diligence on business partners and third party service providers to make sure that they are able to protect your personal information. We also check that appropriate security standards are maintained by these third parties by putting in place appropriate contractual restrictions, and where necessary, carrying out audits and assessments. In addition, our employees and those of our business partners and third parties service providers who access your personal information are subject to enforceable contractual obligations of confidentiality.

We conduct security and privacy protection training courses and tests to enhance our employees’ awareness of the importance of protecting personal information. We will take all practicable and legally required steps to safeguard your personal information. However, you should be aware that the use of the Internet is not entirely secure, and for this reason we cannot guarantee the security or integrity of any personal information when transferred from you or to you via the Internet.

We handle personal data breaches as required by applicable data protection law which includes, where required, notifying the breach to the relevant data protection supervisory authority and data subjects.

Our information security policies and procedures are designed with reference to international standards, and regularly pass third-party audits to verify the effectiveness of security measures.

4.2 What you can do

You can set a unique password for EnjoyElec by not disclosing your login password or account information to anybody (unless such a person is duly authorized by you) to avoid password leaks to other websites which may harm your account security at enjoyelec. Whenever possible, please do not disclose the verification code you received to anyone (including those who claim to be enjoyelec customer service). Whenever you sign in as a enjoyelec Account user on enjoyelec websites, particularly on somebody else’s computer or on public Internet terminals, you should always sign out at the end of your session.

enjoyelec cannot be held responsible for lapses in security caused by third party accessing your personal information as a result of your failure to keep your personal information private. Notwithstanding the foregoing, you must notify us immediately if there is any unauthorized use of your account by any other Internet user or any other breach of security. Your assistance will help us protect the privacy of your personal information.

4.3 Accessing other features on your device

Our applications may access certain features on your device such as enabling email to use contacts and Wi-Fi network status, etc. This information is used to allow the applications to run on your device and allow you to interact with the applications. At any time you can revoke your permissions by turning them off at the device level or by contacting us via support@enjoyelec.net.

4.4 Retention policy

We retain personal information for the period necessary for the purpose of the information collection described in this Privacy Policy or any separate privacy policy provided for a specific product or service, or as required by applicable laws. Detailed retention periods are specified in the specific service or related product page. We will cease to retain and delete or anonymize personal information once the purpose of collection is fulfilled, or after we confirm your request for erasure, or after we terminate the operation of the corresponding product or service. Where possible, we have indicated how long we typically retain identified categories, types, or items of personal data. When deciding on these retention periods, we considered the following criteria:

  • the amount, nature, and sensitivity of the personal data
  • the risk of harm from unauthorized use or disclosure
  • the purposes for which we process the personal data and how long we need the particular data to achieve these purposes
  • how long the personal data is likely to remain accurate and up to date
  • for how long the personal data might be relevant to possible future legal claims
  • any applicable legal, accounting, reporting or regulatory requirements that specify how long certain records must be kept.

Depending on your jurisdiction, there may be an exception to this for personal information that we are processing for public interest, scientific, historical research, or statistical purposes. EnjoyElec may continue to retain this type of information for longer than its standard retention period, where necessary and permitted based on applicable laws or your request, even if further data processing is not related to the original purpose of collection.

5 Your rights

Controlling your personal information

5.1 Controlling settings

enjoyelec recognizes that privacy concerns differ from person to person. Therefore, we provide examples of ways EnjoyElec makes available to you to restrict the collection, use, disclosure, or processing of your personal information and control your privacy settings:

  • Sign in or out of the enjoyelec Account;
  • Delete the enjoyelec Account

If you have previously agreed to us using your personal information for the aforementioned purposes, you may change your mind at any time by contacting us via support@enjoyelec.net.

5.2 Your rights to your personal information

Depending on applicable laws and regulations, you may have the right to access, rectification, erasure (and certain other rights) in relation to personal information that we hold about you (hereinafter referred to as the request). These rights will be subject to specific exclusions and exceptions under applicable laws.

You may also access and update the details relating to the personal information in your EnjoyElec Account. For additional information, please contact us via support@enjoyelec.net.

It will help us to process your request most efficiently if it meets the following conditions:

(1) The request is submitted through EnjoyElec’s exclusive request channel detailed above and for the protection of your information security, your request should be in writing (unless the local law explicitly recognizes the oral request);

(2) You provide sufficient information to enable EnjoyElec to verify your identity and ensure that you are the data subject or legally authorized to act on the data subject’s behalf.

Once we obtain sufficient information to confirm that your request can be processed, we shall proceed to respond to your request within any timeframe set out under your applicable data protection laws.

In detail:

  • You have the right to be provided with clear, transparent and easily understandable information about how we use your personal information and your rights. This is why we are providing you with the information in this Privacy Policy.
  • Based on the requirements of applicable laws, a copy of your personal data collected and processed by us will be provided to you upon your request free of charge. For any extra requests for relevant information, we may charge a reasonable fee based on actual administrative costs according to and if permitted by the applicable laws.
  • If any information we are holding on you is incorrect or incomplete, you are entitled to have your personal information corrected or completed based on the purpose of use.
  • Based on the requirements of applicable laws, you have the right to request the deletion or removal of your personal information where there is no compelling reason for us to keep using it. We shall consider the grounds regarding your erasure request and take reasonable steps, including technical measures. Please note that we may not be able to immediately remove the information from the backup system due to applicable law and/or technological limitations. If this is the case, we will securely store your personal information and isolate it from any further processing until the backup can be deleted or be made anonymous.
  • You have the right to object to certain types of processing your personal information, including processing for direct marketing (including where profiling is used), and under certain circumstances where the legal basis for processing (including profiling) is our legitimate interests.

Particularly under the laws of some jurisdictions:

  • You have the right to withdraw previous consents to the processing of your personal information.
  • You have the right to have your inaccurate personal information and incomplete information completed.
  • You have the right to obtain from us the restriction of processing your personal information. We shall consider the grounds regarding your restriction request. If the grounds apply to GDPR, we shall only process your personal information under applicable circumstances in GDPR and inform you before the restriction of processing is lifted.
  • You have the right not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning you or similarly significantly affects you.
  • You have the right to apply for your personal information in a structured, commonly used format and transmit the information to another data controller (data portability).

We have the right to refuse to process requests or only comply in part with requests where an exemption applies or we are otherwise entitled to do so under applicable laws, such as if the request is manifestly unfounded or manifestly excessive or it would require the disclosure of information about third parties. In some circumstances, we may charge a fee, where permitted under applicable laws. If we believe that certain aspects of a request to delete the information may result in our inability to legally use the information for the establishment, exercise or defense of legal claims or reasons permitted by applicable law, it may also be rejected.

5.3 Withdrawal of consent

You may withdraw your consent previously provided to us for a particular purpose by submitting a request, including collecting, using, and/or disclosing your personal information in our possession or control. Based on the specific service you are using, you can withdraw your consent by contacting us via support@enjoyelec.net. We will process your request within a reasonable time from when the request was made, and thereafter not collect, use and/or disclose your personal information as per your request.

Depending on the extent of your withdrawal of consent, please note that you may not be able to continue receiving the full benefit of EnjoyElec’s products and services. The withdrawal of your consent or authorization will not affect the validity of our processing carried out on the basis of the consent up until the point of withdrawal.

5.4 Cancelling a service or account

If you wish to cancel a specific product or service, you can contact us via support@enjoyelec.net.

You have the right to delete the account through applications. All your data will be swiped out after the account is deleted.

6 How we update this Privacy Policy

We review the Privacy Policy periodically based on changes in business, technology and applicable law and good practice, and we may update this Privacy Policy. If we make a material change to this Privacy Policy, we will notify you via your registered contact information such as email (sent to the email address specified in your account) or publish on EnjoyElec websites or notify you via mobile devices so that you can learn about the information we collect and how we use it. Such changes to Privacy Policy will apply from the effective date specified in the notice or website. We encourage you to check this page regularly for the latest information on our privacy practices. Your continued use of the products and services on the website, mobile and/or any other device will be subject to the updated Privacy Policy. Where required by applicable laws, we will ask for your explicit consent when we collect additional personal information from you or when we use or disclose your personal information for new purposes.

7 Contact us

If you have any comments or questions about this Privacy Policy or any questions relating to EnjoyElec’s collection, use, or disclosure of your personal information, please contact us via support@enjoyelec.net or at the address below. When we receive privacy or personal information requests about accessing or downloading personal information, we have a professional team to solve your problems. If your question itself involves a significant issue, we may ask you for more information.

If you are not satisfied with the response you received from us in relation to your personal information, you can hand over the complaint to the relevant data protection regulatory authority in your jurisdiction. If you consult us, we will provide information on the relevant complaint channels that may be applicable based on your actual situation.

enjoyelec Tech Co., Ltd.,

Thank you for taking the time to read our Privacy Policy!