Here are two potential solutions to address the Bluetooth connection issue:

  1. Turn off your mobile phone’s Bluetooth, then turn it back on and attempt to pair the devices again. Check to see if the connection can be successfully established.
  2. Try pairing the Bluetooth with a different brand of mobile phone to determine if the issue is related to the Bluetooth version on your current device.

If neither of these solutions resolves the problem, please contact us for further assistance!