Questions Meet Answers
HEMS Controller
Why do home devices often disconnect after connecting them to the controller using a wireless connection?enjoyelec2024-12-11T11:29:59+08:00
Here are two potential solutions to resolve the connection issue:
- Ensure that the router signal is strong and that all devices are within the effective connection range.
- Check for any IP conflict issues within the local area network (LAN). It is recommended to configure fixed IP addresses for the controller and each home device through the router settings.
If neither of these solutions resolves the problem, please contact us for further assistance!
Why does the mobile phone fail to establish a connection with the controller when using Bluetooth for controller pairing.enjoyelec2024-12-11T11:27:47+08:00
Here are two potential solutions to address the Bluetooth connection issue:
- Turn off your mobile phone’s Bluetooth, then turn it back on and attempt to pair the devices again. Check to see if the connection can be successfully established.
- Try pairing the Bluetooth with a different brand of mobile phone to determine if the issue is related to the Bluetooth version on your current device.
If neither of these solutions resolves the problem, please contact us for further assistance!
Does the controller’s firmware need to be updated?enjoyelec2024-12-11T11:26:34+08:00
You can check and perform firmware updates on the controller management page. If you wish to update the firmware version of your controller, please follow these steps:
1. Access the homepage of the app.
2. Navigate to the controller management page.
3. Click on the “More” option in the top right corner and select “Firmware Version.”
4. Initiate and complete the update process.
How can I re-connect the WiFi if my network provider change?enjoyelec2024-12-13T11:01:08+08:00
If you have changed your internet service provider, Wi-Fi network password, or Wi-Fi network name, you need to disconnect your controller and then reconnect it to the network using the wireless connection method. Ensure that you are in proximity to the controller throughout the process.
4. Please refer to the guide and reconnect the controller to the network using the wireless connection method：Pairing Controller and Connecting Home Devices in HEMS App
1. Click on the controller icon on the home page to access the controller management page.
2. Tpa the “More” button in the top right corner and select “Disconnect.”
3. Select “Disconnect Only” to unpair the controller while avoiding any data loss.
How to connect a mobile device to an controller?enjoyelec2024-12-10T11:20:52+08:00
Before configuring, ensure the Controller is powered on. After registering the app, go to the homepage and select your preferred method to bind the Controller to the HEMS App. For specific connection instructions, please refer to the guide.
How do I connect various devices to the controller?enjoyelec2024-12-10T11:19:19+08:00
After installing the controller, various home energy devices can be connected to it via wired or wireless methods. For specific connection instructions, please refer to the guide.Devices added via the controller can be viewed and controlled in the app.
Can I install multiple EV charger and monitor by one system?enjoyelec2024-12-10T11:17:48+08:00
Yes, you can add multiple devices of the same type in the app. For instructions on how to add devices, please refer to the device addition guide. If a device needs to connect to the controller, it must first be successfully linked to the controller before being added to the app for viewing.
What is the maximum number of devices that can be connected to the controller?enjoyelec2024-12-10T11:16:15+08:00
The controller supports connections and communication with a maximum of 64 devices.
What components in my home are compatible with enjoyelec Controller?enjoyelec2024-12-09T18:12:59+08:00
The primary types of devices that the enjoyelec controller is currently compatible with include Solar, Battery, EV Charger, Electric Vehice, Heat Pump. The list of compatible device brands is shown in the figure below:
HEMS Controller Supported equipment list
HEMS Controller Supported equipment list
Where should it be installed, and what about insurance and their recommendations?enjoyelec2024-12-02T13:36:21+08:00
When choosing the installation location for the controller, the following factors should generally be considered:
Near the electrical panel: This allows for easy connection to power and other devices.
In a well-ventilated area: Ensures proper heat dissipation and prevents overheating.
In an easily accessible location: Facilitates maintenance and inspection.
Away from humid environments: Prevents moisture damage to the device.
Close to the Wi-Fi router: Ensures a good network connection for data transmission.
Choosing the right location can ensure the device’s performance and longevity.
What preparations need to be made before installing the controller for the customer?enjoyelec2024-12-09T18:14:06+08:00Before installing the controller, some preparations are required. For specific details, please refer to the article:Necessary Preparations Before Installing the Controller
How does enjoyelec Controller work?enjoyelec2024-12-11T10:54:00+08:00
The HEMS Controller serves as an energy management hub, seamlessly linking all your home components, such as Solar, Battery, EV Charger, Electric Vehicle, Heat Pump and Smart Home Devices. It collects real-time home energy data to intelligently optimize energy usage, considering factors like market prices and solar energy availability.For more details, please refer toHEMS Controller Air 2;HEMS Controller Pro.
What is the warranty period for an enjoyelec Controller?enjoyelec2024-12-02T13:22:46+08:00
Currently, all models of controllers come with a one-year warranty. If an extension is needed, the annual cost is 30% of unit price.
How do I place an order?enjoyelec2024-12-02T11:36:08+08:00
You can contact us through our email: info@enjoyelec.net or via the “Contact Us” page：Contact Us – enjoyelec on our website to submit your inquiries. We will get back to you as soon as possible.
What are the differences between the various controller models?enjoyelec2024-12-13T09:48:36+08:00The main differences between the two controller models lie in the types and number of device communication interfaces, as well as variations in shape and size. The installation methods also differ. For specific differences, please refer to How to select two different models of controllers.
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